The latest Disney Cruise Line cancellations announced April 27, 2020.
The Disney Cruise Line cancellations update include all departures through June 18, 2020, and Disney Magic Sailings through July 2, 2020 and Vancouver Sailings Until the End of June 2020.
On their website, the line states: “Disney Cruise Line is aware that the U.S. Centers for Disease Control and Prevention has extended its suspension of cruise departures from the United States. In line with this direction, and with the well-being of our Guests and team members our top priority, Disney Cruise Line has suspended:
- All new departures of the Disney Dream and Disney Fantasy through Thursday, June 18, 2020.
- All Disney Magic sailings through Thursday, July 2, 2020.
- All departures on the Disney Wonder through June, given that neither the Port of Vancouver nor an alternate homeport is available.”
Cruise Credit or Refund?
For those impacted by these Disney Cruise Line cancellations, the line is offering guests currently booked on affected sailings the choice of a cruise credit to be used for a future sailing within 15 months of their original sail date or a full refund.
Guests and travel agents will receive an email from Disney Cruise Line outlining details and next steps. Guests who booked their reservation through a travel agent should contact them directly with any questions.
For Guests Cruising to Europe
Guests currently booked on European sailings through the July 25 departure can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date.
Alternatively, guests currently booked on July 13, July 18 and July 25, 2020 European sailings may delay their final payment to 30 days prior to their sailing.
Disney Cruise Line Health and Safety Information
In addition to the Disney Cruise Line cancellations noted above, Disney further outlines their health and safety protocols as follows:
Disney Cruise Line consistently receives among the highest public health inspection scores and has health and safety protocols in place. We also have a comprehensive plan that outlines protocols for managing illness and closely follow the guidance of public health officials.
Disney Cruise Line is operating at elevated cleaning and sanitation levels. Among the procedures currently in place include:
- Training for all of our Crew Members on how best to prevent the spread of illness on board.
- A health screening completed by all Guests and Crew Members to check for illness before they board the ship.
- Extensive cleaning and sanitation of high-traffic areas (e.g., handrails, doorknobs and elevator buttons) and children’s facilities.
- Cleaning of all staterooms twice a day and additional disinfection when necessary.
- Discontinuing self-service at buffet locations.
- Regular communication with Guests and Crew Members regarding how to prevent illness.
- Hand-washing stations and sanitizing wipes conveniently located throughout our ships.
- Medical clinics on our ships staffed with experienced doctors and nurses and stocked with supplies and medications to treat a variety of illnesses.
The full Guest Services Advisory can be found on the Cruise Line’s Website, and includes a complete listing of impacted sailings.
Guests who booked their reservation through a travel agent should contact them directly with any questions. Those who booked directly with Disney Cruise Line and have questions after receiving their email from us should call Disney Cruise Line at (866) 325-6685 or (407) 566-7797.
Other Cancellation Updates
The Disney Cruise Line Cancellation came after announcements from the other mass market lines over the last 14 days. Norwegian Cruise Line announced cancellations late last week, while Carnival Cruise Line was the first line to extend the cruise cancellations, followed by Princess and Holland America and Royal Caribbean. MSC Cruises itineraries remain canceled through May 29, 2020, with no further extensions yet announced.
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